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Frequently Asked Questions



Please see below for a very detailed list of common questions and answers.  Most customers find all the answers they need with the below information….

Ordering & Return Information
What is your return policy?
Can I call you to place an order?
What name will I see on my Credit Card Statement?

Shipping Information - US
How soon will you ship my order?
How long before my order arrives?
What do you charge for shipping?
Is the package discreet?

Shipping Information – International
Do you ship Internationally?
What do you charge for shipping and handling?
How long before my order arrives?
What happens if my order does not clear customs?
Will I be charged a customs fee or tax?
Is the package discreet?

Security and Privacy
Is your website secure?
What information do you collect?

Contact Us

Ordering & Return Information

What is your return policy?
All orders come with our famous guarantee so you have nothing to lose by trying our awesome formula. Any order can be returned for a 100% refund within 60 days from the date you place your order. No questions asked.

Can I call you to place an order?
Yes! Please call toll free (877) 519-9700. Our professional Customer Service Representatives are available 7:30am-4pm PST Monday-Friday.

Hours: 7:30am-4pm PST Monday-Friday
US Toll Free: (877) 519-9700


What name will I see on my Credit Card Statement?
You will see a charge from ‘Harrelsons Own‘

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Shipping Information - US

How soon will you ship my order?
When you order before 5:00 pm, Pacific Standard Time, your order will normally ship the next business day. Orders placed after 5:00 pm PST, or on Saturday and Sunday, will normally ship within two business days.

How long before my order arrives?
The following are approximate delivery times from the ship date:

First Class Mail – 3 to 8 business days
Priority Mail – 2 to 4 business days
Express Mail – 1 to 2 business days

What do you charge for shipping and handling?
First Class Mail – $9.99
Priority Mail – $15.99
Express Mail – $29.99

For domestic orders, there is no S&H charge when you purchase the 4 month supply!

Is the package discreet?
Yes. Your order is delivered in a plain package, with our name, Harrelson's Own, and your name and address.

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Shipping Information – International

Do you ship internationally?
Yes, we ship to most countries. If your country is listed on the order page, we will ship to you. However, for some countries, we must require a money order or bank draft (US DOLLARS) in advance, and charge $29.95 (US) for shipping and handling. To inquire about your country specifically, please click here and fill out this form.

What do you charge for shipping and handling?
For regular parcel post, the shipping and handling fee is $29.95 (US).

How long before my order arrives?
Most international orders are delivered in 10 days. Please note: Customs clearance may delay the delivery of your order by up to an additional two weeks depending on your country.

What happens if my order does not clear customs?
If you provide us with the appropriate documentation from your Customs Department, we will refund your purchase, less a Return Processing Fee of $20.00 plus any expedited shipping services, if any. Or, at your request, we will re-ship your order, but we must charge shipping and handling again. If we re-ship your order and it again does not clear customs, we will refund your purchase less the Return Processing Fee as described above. Sorry, but we cannot ship a third time.

Will I be charged a customs fee or tax?
Most countries today charge their citizens an import duty or tax. We are unable to determine this in advance, and you will be responsible for this cost.

Is the package discreet?
Yes. Your order is delivered in a plain package, with our name, Good Health, and your name and address.

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Security & Privacy

Is your website secure?
Absolutely. Ordering on our site is safe and 100% guaranteed. We utilize the industry standard, state-of-the-art SECURE SOCKET LAYER CHECK-OUT system that is necessary to make shopping online perfectly safe. Your order information is delivered directly to us via a secure-session encryption process. Your information is scrambled before it is even sent to us, making it impossible for unauthorized individuals to access it.

What information do you collect?
We collect only the required information to process your order, such as your name, address, phone number (we will not call you unless there is a problem with your order), and credit card number.

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Contact Us

For fastest service, please email info@harrelsonsown.com

Our professional Customer Service Representatives are available 7:30am-4pm PST Monday-Friday.

Customer Service
30765 PCH #107
Malibu, CA 90265

Email:  info@harrelsonsown.com
Phone US: (877) 519-9700
Phone International: (805) 244-5400

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CLICK HERE TO ORDER HARRELSON'S OWN NOW
Contains No THC.
These statements and representations regarding the efficacy and safety have not been evaluated by the Food and Drug Administration. This product Is not meant to diagnose, cure or prevent any disease.